Questions and Answers

What kind of jewelry does YuuJewels offer?

We offer unique handcrafted jewelry, designed to be timeless and versatile. Each piece is handmade with techniques that highlight quality and exclusivity.

All our rings are adaptable to any size, as they are designed to be fully adjustable. This guarantees a perfect fit for any finger.

Of course! If you have an idea or a specific design in mind, we can create a unique piece of jewelry for you. Contact us with your ideas and we will work with you to make them a reality.

Yes, you can modify or cancel your order if it has not yet been processed for shipment. Contact us as soon as possible to make any changes.

Yes, as long as your order has not been shipped, you can change the delivery address. Contact us promptly to make the change.

The manufacturing process of our jewelry takes from 1 to 5 working days, after which it is shipped. Delivery times vary depending on the location and type of shipment selected.

Yes, we offer gift cards that you can purchase for yourself or as a special gift. These have no expiration date and are perfect for sharing the love of unique jewelry.

You can return or exchange any non-customized item in perfect condition. Return shipping costs are at the customer's expense, unless the product arrived damaged or incorrect.

We recommend storing your jewelry in a dry place and avoid direct contact with substances such as perfumes or creams to maintain its shine and quality.

We use high quality materials, including precious metals and selected stones. We are committed to the sustainability and durability of our jewelry.

Yes! We ship almost anywhere in the world. Shipping costs and times vary by destination. See our shipping section for more details.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the shipping provider's website to see the real-time status of your order.

All our jewellery comes with a 4 year guarantee from the date of delivery of your order, covering any defects in materials and/or workmanship. For more information click here.