Questions and Answers

What kind of jewelry does YuuJewels offer?

We offer unique handcrafted jewelry, designed to be timeless and versatile. Each piece is handmade with techniques that highlight quality and exclusivity.

Can I place a customized order?

Of course! If you have an idea or a specific design in mind, we can create a unique piece of jewelry for you. Contact us with your ideas and we will work with you to make them a reality.

Can I modify or cancel my order?

Yes, you can modify or cancel your order if it has not yet been processed for shipment. Contact us as soon as possible to make any changes.

Can I change the delivery address after placing an order?

Yes, as long as your order has not been shipped, you can change the delivery address. Contact us promptly to make the change.

How long does it take to prepare and ship an order?

The manufacturing process of our jewelry takes from 1 to 7 working days, after which it is shipped. Delivery times vary depending on the location and type of shipment selected.

Are gift cards available?

Yes, we offer gift cards that you can purchase for yourself or as a special gift. These have no expiration date and are perfect for sharing the love of unique jewelry.

How do I know my ring size?

All our rings are adaptable to any size, as they are designed to be fully adjustable. This guarantees a perfect fit for any finger.

What if I need to return or exchange something?

You can return or exchange any non-customized item in perfect condition. Return shipping costs are at the customer's expense, unless the product arrived damaged or incorrect.

How should I take care of my YuuJewels?

We recommend storing your jewelry in a dry place and avoid direct contact with substances such as perfumes or creams to maintain its shine and quality.

What materials does YuuJewels use for its jewelry?

We use high quality materials, including precious metals and selected stones. We are committed to the sustainability and durability of our jewelry.

Do you ship internationally?

Yes! We ship almost anywhere in the world. Shipping costs and times vary by destination. See our shipping section for more details.

How can I track the status of my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the shipping provider's website to see the real-time status of your order.

Does YuuJewels offer guarantees on its products?

We offer a satisfaction guarantee on all our jewelry. If you find any defect in materials or workmanship, we will be happy to repair or replace your piece at no additional cost.